Information on the Right of Withdrawal

Right of withdrawal

 "You have the right to withdraw from this Agreement within 14 days without giving any reason."

'You have the right to withdraw from the contract without giving a reason within 14 days of the day following:

"a conclusion of the contract",

"When you or a third party (other than the carrier) designated by you accept the goods.",

 „For the purposes of exercising the right of withdrawal from the contract, you must inform eshop.3Dprintworld.cz / FAIROS MEDIA spol. s r.o., Lesní 51 564 01 Žamberk, on email: info@svet-3d-tisku.cz in the form of unilateral legal action (for example, by a letter sent through a postal operator or by e-mail). 

 'To comply with the withdrawal period, it is sufficient to send the withdrawal before the expiry of the relevant period.'

Consequences of withdrawal

"If you withdraw from this Agreement, we will return to you, without undue delay, no later than 14 days from the date we receive your notice of withdrawal, all payments we have received from you, including delivery costs (except additional costs incurred as a result of The delivery method you choose, which is different from the cheapest standard delivery method offered by us) related to the applicable contract. For refunds, we will use the same means of payment that you used to initiate the initial transaction, unless you have specifically specified otherwise. In no case will this incur additional costs. ”

"We will only refund after we receive the returned goods."

 Acceptance of goods

„Return the goods without undue delay, at the latest within 14 days from the date of withdrawal from this contract, or hand them over to Svět 3D tisku Lesní 51, 564 01 Žamberk. The deadline shall be deemed to be maintained if you send the goods back to us before 14 days have elapsed. ".

Return costs:

"You will bear the direct cost of returning the goods for shipping."

 Responsibility for impairment of returned goods

"You are responsible for diminishing the value of the goods as a result of handling the goods in a manner other than that necessary to understand the nature and characteristics of the goods, including their functionality."

 E-shop: http://eshop.3dprintworld.cz

Company: FAIROS MEDIA, spol.s r.o.

Registered office: Dětská 2582/200, 100 00 Praha10

Company ID: 24801704 / CZ24801704

E-mail address: info@svet-3d-tisku.cz

Phone number: +420 724 038 865

If you have received an incorrect product, or a defective product then products can be obviously be returned to us or we even replace the product without the need of being returned first. It can of course also happen that you simply change your mind about a purchase and that you want to return it within the legal withdrawal period. In order to handle returns we do need your data.

Which information do we require?

Your order number

         With this number we can immediately see your order and provide you with the fastest and best possible service.

Your company name (if applicable), first name and family name

        This information is needed, so we know to whom our customer service department should address their service in handling the return

Your address detail, such as street name and number, postal code, city and country

        These details are already included on the invoice and are also required arranging the return shipment and/or for issuing a refund if necessary.

Your phone number

        Our customer service can then contact you (if necessary) to handle the return as soon as possible.

Your email address

        Our customer service can then contact you (if necessary) to handle the return as soon as possible. Next to this your email address can be used to send you a return shipping label         and/or refund invoice if required. Your email address will also be used for further correspondence with our customer service about your return.

Product information

        This information is need so we know exactly which products are being returned and the reason why they are being returned.